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Go to the shopAll sales are final. Returns are only offered in cases of incorrect shipments or under certain circumstances (the merits of cases and returns will be evaluated by our customer service department). Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at help.store@mundonatural.tv.
Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are shipped incorrectly, defective, or damaged. If you need to exchange it for the same item, please email us at help.store@mundonatural.tv and send your item to: 52 Riley Road #393, Kissimmee, FL, 34747, USA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to give it to you later, we will send a refund to the gift giver and they will be notified of your return.
Shipping
To return your product, you should mail it to: 52 Riley Road #393, Kissimmee, FL, 34747, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
